Contact

National Property Services Authority serves as a national reference directory for property service professionals, licensed contractors, regulatory bodies, and service seekers operating across the United States real estate services sector. This page outlines the available contact channels, the geographic scope of inquiries handled, and the information required to receive a substantive response. Accurate and complete submissions accelerate routing to the appropriate directory or licensing reference function.

Additional contact options

The directory maintains structured intake pathways for distinct inquiry categories. Submissions received through unstructured channels — such as general comment forms without classification — are routed to a triage queue and may experience delayed processing. To reduce handling time, inquiries should be directed to the appropriate channel based on subject matter:

1. Listing corrections and data disputes — Used when a professional or business listing contains inaccurate license numbers, service area designations, or contact information. Supporting documentation from the relevant state real estate commission or licensing board should accompany the request.
2. New listing submissions — Used by licensed property service professionals seeking inclusion in the directory. The submitting party must hold an active license in at least one US state jurisdiction. License verification is cross-referenced against state licensing databases, such as those maintained by the Association of Real Estate License Law Officials (ARELLO).
3. Regulatory or compliance inquiries — Used by researchers, compliance officers, or regulators referencing the directory in connection with enforcement, audit, or licensing verification. These inquiries are flagged for priority handling.
4. Press and publication inquiries — Used by journalists or researchers citing directory data in published work. A brief description of the publication and intended use should be included.
5. Technical and accessibility issues — Used to report broken links, inaccessible pages, or display errors. The Property Services Listings index is the most frequently cited page in technical reports.

Fax submission is not supported. Telephone intake is not available for general inquiries; telephone contact details for specific licensed professionals are listed within individual directory entries, not through this office.

How to reach this office

Submissions are accepted through the directory's online contact form as the primary intake method. Email is the secondary channel for inquiries that include file attachments, such as license certificates, regulatory correspondence, or documentation from state real estate commissions.

Response timelines follow a tiered structure based on inquiry classification:

• Listing corrections: Acknowledged as processing allows; resolution as processing allows pending documentation review.
• New listing submissions: Reviewed on a rolling 5-business-day cycle. Incomplete submissions are returned without processing.
• Regulatory inquiries: Prioritized for response as processing allows.
• Technical issues: Triaged as processing allows; resolution time varies by issue scope.

All correspondence related to state licensing compliance should reference the applicable state statute or administrative code. For example, California real estate service professionals operate under the California Business and Professions Code §§ 10000–10580 (Department of Real Estate). Submissions involving federal fair housing concerns may reference the Fair Housing Act, enforced by the US Department of Housing and Urban Development (HUD), which should be identified as the relevant regulatory body in the message body.

Service area covered

The directory's reference scope covers all 50 US states and the District of Columbia. Property service categories indexed include, but are not limited to: residential and commercial real estate brokerage, property management, appraisal, home inspection, title and escrow, and facilities maintenance contracting.

Licensing requirements for these categories vary by state. Home inspectors, for instance, are regulated in 40 states plus the District of Columbia as of the standards published by the American Society of Home Inspectors (ASHI) and the International Association of Certified Home Inspectors (InterNACHI). By contrast, appraisers in all 50 states are subject to federal minimum qualification criteria established under Title XI of the Financial Institutions Reform, Recovery, and Enforcement Act (FIRREA) and administered by the Appraisal Subcommittee (ASC).

Inquiries referencing a specific state should identify the state licensing authority by name. A directory of state real estate commissions is maintained by ARELLO. Territorial jurisdictions — Puerto Rico, Guam, the US Virgin Islands — are outside the current index scope and should not be cited as service areas in listing submissions.

For context on directory structure and classification boundaries, the Property Services Directory Purpose and Scope page provides the governing framework for inclusion standards.

What to include in your message

Incomplete submissions are the leading cause of processing delays. The following information is required for each inquiry type:

For listing submissions and corrections:
- Full legal name of the business or individual licensee
- State of licensure and license number
- Name of issuing state real estate commission or licensing board
- Service category (e.g., property management, appraisal, brokerage)
- Current business address and service area counties or metropolitan statistical areas (MSAs)

For regulatory and compliance inquiries:
- Name of the submitting organization and regulatory authority
- Applicable statute, administrative code section, or federal regulation referenced
- Case or audit reference number, if applicable

For all inquiries:
- A specific description of the issue or request — submissions consisting solely of general questions such as "how does the directory work?" will be redirected to the How to Use This Property Services Resource page
- Preferred response format (email reply or documented written response)

Attachments should be submitted in PDF format. Files exceeding 10 MB should be compressed before submission. Images of handwritten documents are not accepted in place of official license printouts from state licensing portals.